Frequently Asked Questions
Questions we've been frequently asked; putting them all in one place just seemed like a good thing.
Domain Name Registration (3)
Questions about our Domain Name Registration System
Shared Linux Hosting (0)
Questions regarding our shared linux web hosting services
cPanel Questions (6)
- How can I change my cPanel password?
- I recieve an SSL error in my browser when attempting to access cPanel
- What's the difference between an "Addon Domain" and a "Parked Domain" in cPanel?
- Where can I find more information on cPanel?
- How do I access cPanel?
- How can I easily access the webmail system?
Email Questions (7)
- What is an email autoresponder, and how can I set one up?
- Can I access my email via my iPhone?
- Do your mail servers support secure mail connections?
- Which webmail programs are there for clients to use?
- Do you provide spam filtering for client email?
- Do your hosting accounts support email retrieval via IMAP?
- I'm having trouble sending email via SMTP on my account...
Pre-Sales Questions (16)
- Can I run a mailing list from your servers?
- Which web-stats programs do you provide for clients?
- How are your servers connected to the Internet?
- What kind of hardware do your servers run on?
- Will my site have it's own dedicated IP address?
- Do you maintain backups of users data?
- Do I *have* to register my domain name through you in order to use your hosting service?
- How long will it take to get my account up and running?
- Can I ping/traceroute one of your servers to see what the connectivity is like?
- I have a country specific domain name (.uk, .au, .ru, etc) can you host that?
- How long of a contract do I have to sign up for?
- Do I have to own my own domain to host my site with you?
- Do you offer any Unlimited Bandwidth accounts?
- Do any of your shared linux hosting accounts have a setup fee involved?
- What payment methods do you accept?
- How many accounts do you place on each server?
Technical Questions (23)
- Can custom MX records be setup for my domain?
- Can I compress my web content using mod_deflate or mod_gzip?
- Do your accounts support Active Server Pages such as .asp or .aspx?
- What happened to Frontpage Server Extensions support?
- What is phpMyAdmin, and how can I access it?
- What is Shared SSL, and how does it work?
- How are your servers connected to the Internet?
- What kind of hardware do your servers run on?
- I need a specific PHP, Perl, or Ruby Module installed, can this be done?
- Will my site have it's own dedicated IP address?
- Can I setup my own cron jobs to run under my account?
- Do you maintain backups of users data?
- I'm having trouble sending email via SMTP on my account...
- What types of activity count towards my monthly bandwidth limit?
- What is suPHP, and how does it affect my site?
- Someone is hotlinking to images on my site, can I stop them?
- Can I create my own custom error pages, such as 404, 403, etc?
- Can I access my account via Telnet shell access?
- How is bandwidth usage calculated?
- What happens if I exceed my monthly bandwidth limit?
- Do I have to own my own domain to host my site with you?
- What are your nameservers?
- How many accounts do you place on each server?
- Can I compress my web content using mod_deflate or mod_gzip?
- Can I host a warez, piracy, cracking, or Spam related website with you?
- Can I use PHP or Perl to create a dynamic website?
- Can I host MP3 files in my account?
- I want to create a MovableType blog, can I host this on my account?
- Can I host a phpNuke site on my account?
- Can I host a wiki or twiki on my account?
- Can I use my account to send SPAM or "Bulk" email?
- What limits are there to what I may host on my account?
cPanel Questions (6)
- How can I change my cPanel password?
- I recieve an SSL error in my browser when attempting to access cPanel
- What's the difference between an "Addon Domain" and a "Parked Domain" in cPanel?
- Where can I find more information on cPanel?
- How do I access cPanel?
- How can I easily access the webmail system?
Email Questions (7)
- What is an email autoresponder, and how can I set one up?
- Can I access my email via my iPhone?
- Do your mail servers support secure mail connections?
- Which webmail programs are there for clients to use?
- Do you provide spam filtering for client email?
- Do your hosting accounts support email retrieval via IMAP?
- I'm having trouble sending email via SMTP on my account...
Pre-Sales Questions (16)
- Can I run a mailing list from your servers?
- Which web-stats programs do you provide for clients?
- How are your servers connected to the Internet?
- What kind of hardware do your servers run on?
- Will my site have it's own dedicated IP address?
- Do you maintain backups of users data?
- Do I *have* to register my domain name through you in order to use your hosting service?
- How long will it take to get my account up and running?
- Can I ping/traceroute one of your servers to see what the connectivity is like?
- I have a country specific domain name (.uk, .au, .ru, etc) can you host that?
- How long of a contract do I have to sign up for?
- Do I have to own my own domain to host my site with you?
- Do you offer any Unlimited Bandwidth accounts?
- Do any of your shared linux hosting accounts have a setup fee involved?
- What payment methods do you accept?
- How many accounts do you place on each server?
Technical Questions (23)
- Can custom MX records be setup for my domain?
- Can I compress my web content using mod_deflate or mod_gzip?
- Do your accounts support Active Server Pages such as .asp or .aspx?
- What happened to Frontpage Server Extensions support?
- What is phpMyAdmin, and how can I access it?
- What is Shared SSL, and how does it work?
- How are your servers connected to the Internet?
- What kind of hardware do your servers run on?
- I need a specific PHP, Perl, or Ruby Module installed, can this be done?
- Will my site have it's own dedicated IP address?
- Can I setup my own cron jobs to run under my account?
- Do you maintain backups of users data?
- I'm having trouble sending email via SMTP on my account...
- What types of activity count towards my monthly bandwidth limit?
- What is suPHP, and how does it affect my site?
- Someone is hotlinking to images on my site, can I stop them?
- Can I create my own custom error pages, such as 404, 403, etc?
- Can I access my account via Telnet shell access?
- How is bandwidth usage calculated?
- What happens if I exceed my monthly bandwidth limit?
- Do I have to own my own domain to host my site with you?
- What are your nameservers?
- How many accounts do you place on each server?
- Can I compress my web content using mod_deflate or mod_gzip?
- Can I host a warez, piracy, cracking, or Spam related website with you?
- Can I use PHP or Perl to create a dynamic website?
- Can I host MP3 files in my account?
- I want to create a MovableType blog, can I host this on my account?
- Can I host a phpNuke site on my account?
- Can I host a wiki or twiki on my account?
- Can I use my account to send SPAM or "Bulk" email?
- What limits are there to what I may host on my account?
