24 Nov

Planned Service Outage on November 30th

We've been made aware of an emergency maintenance outage that has been scheduled for Monday, November 30th, between 1am and 2am EST. (That would be “Late Sunday Night, Early Monday Morning”)… Apparently there was a recently discovered security vulnerability in particular Cisco Router software versions, and sure enough, our data center has a number of affected machines in their network that need to be upgraded.

The outage will affect the entire “public” networks at our data center, basically cutting our equipment off from the rest of the internet in the process. As a result all client account services, as well as our own websites and customer portal, will be unavailable while the data center network is offline for the upgrade. While the upgrade duration is scheduled for 1 hour, we have been informed to only expect between 15-20 minutes of downtime as the routers reload and fully converge.

We apologize in advance for any inconvenience this planned outage may cause anyone, but maintaining the security and integrity of the network does require occasional upgrades and patches.