We’ve recently been notified by one of our data center providers that they need to schedule some emergency maintenance windows in order to apply some critical updates to the underlying physical hardware, and that these updates will require taking some of our servers offline while they perform the work.
While we know that these scheduled events are never ideal, we have <knock on wood> been very lucky in terms of infrastructure outages since moving from our own managed hardware into provider-managed cloud servers.
We’ve been collating the scheduled windows and are currently:
- notifying all impacted clients via email of their scheduled outage window.
- adding the impacting events into the Network Status / Scheduled Events section of our client portal.
- This is particularly cool to us, as it allows us to input all future scheduled events, and clients will only see/be bothered by the events that actually impact them personally. Yes, we’ve had the ability to do the same via email for some time, but this is just another cool feature of the ‘new’ client portal that we’re really getting to utilize for the first time.
We will continue to monitor the situation and should any further windows be scheduled by the provider, we will of course notify additional impacted users and add those events to the client portal as well.