Shared Linux Web Hosting Questions Archives | Pure Energy Systems
    04 Feb 2018
    04 Feb 2018

    Do you maintain backups of our data?

    All servers are backed up on a regular basis, and we maintain both a daily and weekly restore point. Copies of these backups are moved off of the server they reside on to provide a recovery point in the event of a server hardware failure. These regular server backups have been used by PES support personnel in the past to retrieve a clients website data in the event they have accidentally deleted content from their account.

    However, we, as a rule, do not guarantee the integrity or safety of data stored on client accounts. It is the clients responsibility to maintain backups of all data stored in their account. (Web pages, code, databases, etc)

    Backups can be packaged up/downloaded by the client at any time from within the Client Control Panel.

    04 Feb 2018

    How long will it take to get my account up and running?

    Time till activation can vary. Once you sign up for an account and payment has been recorded, you should receive an email welcoming you to the Pure Energy Family and detailing how to access your new account within 12 hours (Usually within moments!).

    Please note that once your account is active on our servers, there is still the matter of your domain name propagating out to all the various name servers on the Internet before your site is globally accessible, which can take 72 hours or longer.

    04 Feb 2018
    04 Feb 2018
    04 Feb 2018

    How long of a contract do I have to sign up for?

    All of our web hosting plans are based on a month to month agreement. We do not believe in locking our clients into year long pre-paid contracts; we believe that if we do our job and provide good service, clients will continue to use us month after month without needing to feel ‘stuck’.

     

    04 Feb 2018

    What are your nameservers for hosting clients?

    For shared linux hosting services featuring cPanel, the recommended nameservers for all clients to use are:

    ns3.purenrg.com (107.170.45.202)
    ns4.purenrg.com (173.230.134.250)

    Clients of course can also utilize outside nameservers for their domains, but these two nameservers are the only ones automatically linked into any changes you make to your cpanel account.  For instance, if you add a new subdomain to your cpanel account, these nameservers will be updated with the new information automatically. However, if you use a different, third party nameserver, you will have to update the zone files on that server accordingly.

    04 Feb 2018

    Do you offer any unlimited bandwidth or disk space accounts?

    No, we do not. “Unlimited Bandwidth” as sold by some other hosting providers is a falsehood. There is no such thing as an “Unlimited Bandwidth” connection to the Internet. Even when you are buying high-volume connectivity within a large datacenter, there is a limit to how much data can be ‘stuffed’ down that circuit in a month. Thus bandwidth does cost money, the more one uses, the more one has to pay to maintain the infrastructure they use.

    Many “unlimited” hosts sell their accounts with the logic that most folks will never use more then a trickle of bandwidth per month for their accounts. And the folks who actually have busy sites and start to take advantage of those “unlimited” accounts? Well, before your sign up with any “unlimited” host, do yourself a favor and read their Terms of Service very carefully, many times you’ll find a loophole that allows the host to bill you an enormous fee for “overages”, or terminate your account if they deem your site to be using too much bandwidth, or if your content doesn’t meet their ‘requirements’ as to the types of files you can host in the account.

    But wait, it’s “unlimited”, right?

    04 Feb 2018

    What is an email auto-responder, and how can I set one up?

    You can use an autoresponder to send a message back automatically to anyone who sends an email to a certain e-mail address on your account. This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send in response to an inquiry: for instance, you may have a generic sales@yourdomain autoresponder that lets the person know you will answer their question as soon as possible, and providing alternate contact information.

    Autoresponders can be setup in cPanel via the “Mail -> Autoresponders” section.

    04 Feb 2018

    Can custom MX records be set for my domain?

    I want to use Google’s Gmail for my domain to handle my e-mail, but leave my website hosted with Pure Energy, they tell me I need to change my MX records for my domain, how is this done?

    MX records in your domain tell the rest of the internet where to deliver email destined for your domain. By default these records (on our nameservers) are setup to point to the server that hosts your account with us. If you wish to setup custom MX records for your domain, for instance, to point your emails someplace else (be it Google’s Gmail system, an exchange server at your office, or anywhere else) you just need to know the server addresses where your mail should be sent, and can change the MX records for your domain via cPanel, in the “Mail -> MX Entry” section.

    Please keep in mind that if you remove the default MX entry, or add new ones, we (and therefore cPanel) can no longer manage the email accounts, filter rules, or spam filtering for those mailboxes; those features will need to be managed wherever you are pointing your mail going forward (Gmail, Exchanges, etc)

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