17 Oct 2018

What is a domain “grace period” and “redemption period”?

If for whatever reason your domain registration is not properly renewed in time, on your registration expiration date, your domain will begin an automated journey that, if not stopped, will end with it becoming available for other people to register.

On its expiration day, your domain will enter the “Grace Period”.  During this time your domain will no longer properly resolve or function, but it is still actionable by us and easily renewable by you.  Each TLD sets the rules for its’ own grace period, but most TLDs at this time charge no additional charge beyond the regular renewal fee, and have a 30 day grace period.

At the end of the Grace Period, if the renewal still has not going through, your domain will be deleted at the registry level, and we lose the ability to easily return it to service, but it is not yet available for other people to register.  This is known as the “Redemption Period”.   To restore a domain during this window there is significantly more work and fees involved.  The length of the Redemption Period and the associated Restore fee is set by each TLD registrar, but in general the fees are 5 to 10x the normal registration/renewal costs.

Letting a desired domain slip into a grace or redemption period can be a troublesome and expensive proposition, and we recommend ensuring you have properly setup auto-renewal for domains you value.

04 Feb 2018

How is bandwidth usage calculated?

Bandwidth usage is based on the actual amount used, and is figured on a calendar month basis. So on the 1st of the month all bandwidth ‘counters’ are reset to 0, and count from then to the end of the month.

04 Feb 2018

Can I create my own custom error pages, such as 403, 404, etc?

Our control panel allows you complete control over the customization of your error pages. This allows you to create your page to be displayed when a visitor to your site encounters an error. These pages can be set by going to the “Error Pages” section of the User Control Panel.

Currently you can create custom error pages for the following possible error situations:

400 – “Bad Request”
401 – “Authorization Failed”
403 – “Forbidden”
404i – “File Not Found”
500 – “Internal Server Error”

 

04 Feb 2018

What is suPHP, and how does it affect my site?

suPHP does for PHP Scripts what SuExec does for Perl files, that is, it makes them run under your specific user account, as opposed to the Apache user account. This allows us to better monitor the resource usage of accounts, as well as track down runaway script files with greater ease. Also, it gives you the benefit of all your php scripts running ‘in’ your account. For some PHP applications, such as PHPWebSite, this is a great help because now when you create files/folders from inside the script, they will be owned properly by your account and not the generic Apache user account.

The installation documentation of some php scripts will state that you should set the owner of the scripts as “nobody:nobody” or “apache:apache.” Because of our use of suPHP, this is not the case. All files contained within your account (including php scripts) should be left as owned by your account.

04 Feb 2018
04 Feb 2018

I need a specific PHP, Perl, Node.js or Python module. Can you install that?

Our Linux servers come with a wide variety of perl modules, and php extensions already installed system-wide by default.

If your site requires access to a perl or python module that is not already installed on the server, you can now install modules from CPAN or the Python Package Index directly into your account from within the cPanel interface.

For Perl Modules: Under “Software” you will see an icon for “Perl Modules.” Clicking this icon will take you to the Perl module installer, where you can install a perl module directly from CPAN.

For Python Modules:  Under “Software”, where you “Setup Python App”, there is a text box where you can add additional python modules into your application’s virtual environment.

For Node.js Modules:  By placing a package.json file into your Node.js application folder, you can utilize NPM to automatically download and install required modules.

If you require a PHP extension that is not currently available via this method, please open a support ticket and someone will work with you to get the module installed.

04 Feb 2018

Can I compress my content using mod_deflate or mod_gzip?

All of our shared linux web hosting accounts support web page compression using Apache’s mod_deflate module. mod_deflate is the compression module included with Apache v2.x to replace the older mod_gzip used in Apache 1.x systems.

mod_deflate allows the server to compress the output of your web pages before sending them to the the web browser, allowing for faster page load times and reducing the bandwidth usage of your account. To enable the use of mod_deflate on your account you can do so from within cPanel under “Optimize Website”. Available options are “Disabled” (the default), “Compress all Content”, and “Compress the specified MIME types”, which allows you to then specific which types of content you want compressed.

Please remember that some web applications may take advantage of compression already on their own (For instance, PHPi scripts may make use of the gzip module for PHP to compress output before sending it to Apache), so you may not want to turn it on from inside of cPanel without checking for this first.

04 Feb 2018

Can custom MX records be set for my domain?

I want to use Google’s Gmail for my domain to handle my e-mail, but leave my website hosted with Pure Energy, they tell me I need to change my MX records for my domain, how is this done?

MX records in your domain tell the rest of the internet where to deliver email destined for your domain. By default these records (on our nameservers) are setup to point to the server that hosts your account with us. If you wish to setup custom MX records for your domain, for instance, to point your emails someplace else (be it Google’s Gmail system, an exchange server at your office, or anywhere else) you just need to know the server addresses where your mail should be sent, and can change the MX records for your domain via cPanel, in the “Mail -> MX Entry” section.

Please keep in mind that if you remove the default MX entry, or add new ones, we (and therefore cPanel) can no longer manage the email accounts, filter rules, or spam filtering for those mailboxes; those features will need to be managed wherever you are pointing your mail going forward (Gmail, Exchanges, etc)

04 Feb 2018

Do you offer any unlimited bandwidth or disk space accounts?

No, we do not. “Unlimited Bandwidth” as sold by some other hosting providers is a falsehood. There is no such thing as an “Unlimited Bandwidth” connection to the Internet. Even when you are buying high-volume connectivity within a large datacenter, there is a limit to how much data can be ‘stuffed’ down that circuit in a month. Thus bandwidth does cost money, the more one uses, the more one has to pay to maintain the infrastructure they use.

Many “unlimited” hosts sell their accounts with the logic that most folks will never use more then a trickle of bandwidth per month for their accounts. And the folks who actually have busy sites and start to take advantage of those “unlimited” accounts? Well, before your sign up with any “unlimited” host, do yourself a favor and read their Terms of Service very carefully, many times you’ll find a loophole that allows the host to bill you an enormous fee for “overages”, or terminate your account if they deem your site to be using too much bandwidth, or if your content doesn’t meet their ‘requirements’ as to the types of files you can host in the account.

But wait, it’s “unlimited”, right?

04 Feb 2018

How long of a contract do I have to sign up for?

All of our web hosting plans are based on a month to month agreement. We do not believe in locking our clients into year long pre-paid contracts; we believe that if we do our job and provide good service, clients will continue to use us month after month without needing to feel ‘stuck’.

 

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