Attempting to access your cpanel account via http://yourdomain.com:2083 may cause your web-browser to give you an SSL warning stating something along the lines of:

yourdomain.com:2083 uses an invalid security certificate.
The certificate is only valid for serverX.purenrg.com

This is because the SSL certificate used for cPanel has been issued for our server name, not your specific domain. You can either accept the certificate as presented, or you can access cPanel via http://yourdomain.com/cpanel (which will forward you to the cpanel system using our server name, and no SSL error will occur)

Tag: cpanel

An addon domain allows you create an entirely separate website, with a new domain address, that houses separate content than your regular domain name.

A parked domain is “parked” over a regular domain, different web address, but the same content as another domain on your account.

Addon domains are primarily used when you have a second site that is entirely different then your main site (for instance, “joescandyshop.com” versus “joesbaitandtackle.com”); whereas a parked domain is great for say, having “joescandy.com” and “joescandy.net” both showing the same content.

Tag: cpanel

When your account is setup you will be sent a welcome email that contains the web address for cPanel on your specific server.

As an alternative, you can also access cPanel via a shortcut that is installed onto your account, in the form of http://yourdomain/cpanel/

Prior to being able to use the cPanel interface you will be prompted to enter your username and password.

Tag: cpanel

While you can always access your webmail accounts via the cPanel interface, there is a simpler way to access our webmail system that does not require you to first log into the cPanel interface.

http://[yourdomain]/webmail/

This URL acts as a redirector to the webmail system. It will prompt you for your username and password, and then log you directly into webmail, without the need to log into cPanel and go to “Email Accounts -> Webmail”.

If you are able to log into cPanel and wish to change the password for your cPanel account, you can do so inside of cPanel by clicking the “Change Password” icon located in the Preferences section (top of cPanel by default).

If however you are unable to log into cPanel because you have forgotten your cPanel password, you can reset your cPanel password from within the “Client Portal” section of our website once logged in.  If you click on your username for a hosting account, it will show you all the details for your account, and included at the bottom of the page is a “Reset cPanel Password” link… clicking that link will allow you to reset your cPanel password.

If you find yourself unable to log into cPanel *and* our website, you will need to contact us to resolve the issue.

Tag: cpanel

By default the system will email a warning email to the client (and also to us) when an account is getting close to their bandwidth limit for the month,and then automatically suspend the account in the event the bandwidth usage for a month has exceeds their limit. This is done to avoid a client incurring a large ‘bandwidth overage’ bill without their knowledge.

Changing the primary (or main) domain for your web hosting account can not be handled from the client side (either via cPanel, or via our own management system). To change the primary hosting domain name, you will need to open a Ticket in our trouble system. Simply log into your account, open a new ticket, and put in the ticket something along the lines of “I need to change my primary domain from abc.com to xyz.com”.

Please note, the domain you want to make your new primary domain name can *not* already be hosted on your account (as an addon, or parked domain).

For shared linux hosting services featuring cPanel, the recommended nameservers for all clients to use are:

ns3.purenrg.com (107.170.45.202)
ns4.purenrg.com (173.230.134.250)

Clients of course can also utilize outside nameservers for their domains, but these two nameservers are the only ones automatically linked into any changes you make to your cpanel account.  For instance, if you add a new subdomain to your cpanel account, these nameservers will be updated with the new information automatically. However, if you use a different, third party nameserver, you will have to update the zone files on that server accordingly.

You can use an autoresponder to send a message back automatically to anyone who sends an email to a certain e-mail address on your account. This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send in response to an inquiry: for instance, you may have a generic sales@yourdomain autoresponder that lets the person know you will answer their question as soon as possible, and providing alternate contact information.

Autoresponders can be setup in cPanel via the “Mail -> Autoresponders” section.

Yes.  Almost any mobile device capable of sending/receiving mail should support the standard IMAP and SMTP protocols.  Using mail account displayed inside your cPanel account, you can connect from any modern internet mail enabled device.

(Data usage rates may apply, please check with  your mobile carrier for details)

Yes. All of our shared linux web hosting servers support the following e-mail methods:

Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)

By default our servers feature both the Horde and RoundCube webmail platforms for all clients. Which one to use (if any) is entirely up to the client.

Spamassassin is installed on our servers, and can be turned on from within the client control panel.

Yes. In addition to the POP3 method of email retrieval, clients can also use IMAP based email software to access their account. In addition secure e-mail connections are also supported.

Once logged in via SFTP or the Web based file manager, you would want to place all your website content files (html/images/etc) into the “public_html” folder. This folder contains the root web directory of your account.

For instance, a file you upload into your account as “public_html/myimage.jpg” would be accessible on the web at http://[yourdomain]/myimage.jpg

Provided your mailing list or mass mailing complies with our Terms of Service, most notably, that your list or mass mailing is NOT spam, you can certainly use any number of mailing list programs to maintain and deliver emails to your subscribers. We recommend the use of PHPList, as it is easily installed via the Fantastico system and offers a multitude of features to make life easier.

All of our servers *do* have a limit on the number of emails a client account can send within a given timeframe, but generally our limit is not problematic for normal mailing list or newsletter usage.

Clients have access to both Webalizer and AWStats web log reports from within cPanel. These two log reporting programs give clients to see at a glance how much traffic their website is receiving, such as page views, hits, and so on.

Additionally, clients have access to the raw web logs from their account if they wish to download them and run them through another log analyzer.

Do to a global shortage of available IPv4 addresses, we are not in a position to offer dedicated IP addresses to our shared hosting clients.

IPv6 functionality is currently being rolled out throughout our infrastructure, and we are still evaluating our options in regarding to dedicated IPv6 addresses.

All servers are backed up on a rotating basis, there is a nightly, weekly, and monthly backup. Routinely copies of these backups are moved off of the server they reside on to provide a recovery point in the event of a server hardware failure. These regular account backups have been used by PES support personnel in the past to retrieve a clients website data in the event they have accidentally deleted content from their account.

However, we, as a rule, do not guarantee the integrity or safety of data stored on client accounts. It is the clients responsibility to maintain backups of all data stored in their account. (Web pages, code, databases, etc)

Backups can be packaged up/downloaded by the client at any time from within the Client Control Panel.

Time till activation can vary. Once you sign up for an account and payment has been recorded, you should receive an email welcoming you to the Pure Energy Family and detailing how to access your new account within 12 hours (Usually within moments!).

Please note that once your account is active on our servers, there is still the matter of your domain name propagating out to all the various name servers on the Internet before your site is globally accessible, which can take 72 hours or longer.

Sure, go ahead… srv4.purenrg.com is your best bet for an overall look at what our linux servers look like connectivity wise.

Country specific domain names are no problem for us, be it a .uk, .ru, or any other Country specific top level domain. The only requirement is that you must be able to ‘point’ your domain to use our nameservers.

 

All of our web hosting plans are based on a month to month agreement. We do not believe in locking our clients into year long pre-paid contracts; we believe that if we do our job and provide good service, clients will continue to use us month after month without needing to feel ‘stuck’.

 

No, we do not. “Unlimited Bandwidth” as sold by some other hosting providers is a falsehood. There is no such thing as an “Unlimited Bandwidth” connection to the Internet. Even when you are buying high-volume connectivity within a large datacenter, there is a limit to how much data can be ‘stuffed’ down that circuit in a month. Thus bandwidth does cost money, the more one uses, the more one has to pay to maintain the infrastructure they use.

Many “unlimited” hosts sell their accounts with the logic that most folks will never use more then a trickle of bandwidth per month for their accounts. And the folks who actually have busy sites and start to take advantage of those “unlimited” accounts? Well, before your sign up with any “unlimited” host, do yourself a favor and read their Terms of Service very carefully, many times you’ll find a loophole that allows the host to bill you an enormous fee for “overages”, or terminate your account if they deem your site to be using too much bandwidth, or if your content doesn’t meet their ‘requirements’ as to the types of files you can host in the account.

But wait, it’s “unlimited”, right?

I want to use Google’s Gmail for my domain to handle my e-mail, but leave my website hosted with Pure Energy, they tell me I need to change my MX records for my domain, how is this done?

MX records in your domain tell the rest of the internet where to deliver email destined for your domain. By default these records (on our nameservers) are setup to point to the server that hosts your account with us. If you wish to setup custom MX records for your domain, for instance, to point your emails someplace else (be it Google’s Gmail system, an exchange server at your office, or anywhere else) you just need to know the server addresses where your mail should be sent, and can change the MX records for your domain via cPanel, in the “Mail -> MX Entry” section.

Please keep in mind that if you remove the default MX entry, or add new ones, we (and therefore cPanel) can no longer manage the email accounts, filter rules, or spam filtering for those mailboxes; those features will need to be managed wherever you are pointing your mail going forward (Gmail, Exchanges, etc)

All of our shared linux web hosting accounts support web page compression using Apache’s mod_deflate module. mod_deflate is the compression module included with Apache v2.x to replace the older mod_gzip used in Apache 1.x systems.

mod_deflate allows the server to compress the output of your web pages before sending them to the the web browser, allowing for faster page load times and reducing the bandwidth usage of your account. To enable the use of mod_deflate on your account you can do so from within cPanel under “Optimize Website”. Available options are “Disabled” (the default), “Compress all Content”, and “Compress the specified MIME types”, which allows you to then specific which types of content you want compressed.

Please remember that some web applications may take advantage of compression already on their own (For instance, PHPi scripts may make use of the gzip module for PHP to compress output before sending it to Apache), so you may not want to turn it on from inside of cPanel without checking for this first.

Our Linux servers come with a wide variety of perl modules, and php extensions already installed system-wide by default.

If your site requires access to a perl or python module that is not already installed on the server, you can now install modules from CPAN or the Python Package Index directly into your account from within the cPanel interface.

For Perl Modules: Under “Software” you will see an icon for “Perl Modules.” Clicking this icon will take you to the Perl module installer, where you can install a perl module directly from CPAN.

For Python Modules:  Under “Software”, where you “Setup Python App”, there is a text box where you can add additional python modules into your application’s virtual environment.

For Node.js Modules:  By placing a package.json file into your Node.js application folder, you can utilize NPM to automatically download and install required modules.

If you require a PHP extension that is not currently available via this method, please open a support ticket and someone will work with you to get the module installed.

Of course.  The cPanel interface allows clients to setup and maintain their own scheduled cron jobs.

suPHP does for PHP Scripts what SuExec does for Perl files, that is, it makes them run under your specific user account, as opposed to the Apache user account. This allows us to better monitor the resource usage of accounts, as well as track down runaway script files with greater ease. Also, it gives you the benefit of all your php scripts running ‘in’ your account. For some PHP applications, such as PHPWebSite, this is a great help because now when you create files/folders from inside the script, they will be owned properly by your account and not the generic Apache user account.

The installation documentation of some php scripts will state that you should set the owner of the scripts as “nobody:nobody” or “apache:apache.” Because of our use of suPHP, this is not the case. All files contained within your account (including php scripts) should be left as owned by your account.

Our control panel allows you complete control over the customization of your error pages. This allows you to create your page to be displayed when a visitor to your site encounters an error. These pages can be set by going to the “Error Pages” section of the User Control Panel.

Currently you can create custom error pages for the following possible error situations:

400 – “Bad Request”
401 – “Authorization Failed”
403 – “Forbidden”
404i – “File Not Found”
500 – “Internal Server Error”

 

Bandwidth usage is based on the actual amount used, and is figured on a calendar month basis. So on the 1st of the month all bandwidth ‘counters’ are reset to 0, and count from then to the end of the month.

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Auto Renewal is for the convenience of having us renew your domains for you automatically within your account.

We use the credit card that we have on file when you registered the domain to attempt to renew your domain registration prior to it’s expiration.  You can toggle Auto-Renew on or off for any domains within your account via our client portal.

Sure. While registering your domain through is us certainly not required to use our hosting service, we do offer domain registrations via our site at: https://www.purenrg.com/services-we-offer/domain-name-registration/

Not at all. You can register your domain name with any one of the domain registrars that are available on the net.  In order to make the most of our web hosting services, you will need to be able to ‘point’ your domain name to our nameservers, which will be provided to you in your welcome email when  you signup for hosting.   (To be fair, you can also keep your domain zone hosted elsewhere and utilize manual DNS entries, but that comes with some limitations and is outside the scope of this FAQ file)

If for whatever reason your domain registration is not properly renewed in time, on your registration expiration date, your domain will begin an automated journey that, if not stopped, will end with it becoming available for other people to register.

On its expiration day, your domain will enter the “Grace Period”.  During this time your domain will no longer properly resolve or function, but it is still actionable by us and easily renewable by you.  Each TLD sets the rules for its’ own grace period, but most TLDs at this time charge no additional charge beyond the regular renewal fee, and have a 30 day grace period.

At the end of the Grace Period, if the renewal still has not going through, your domain will be deleted at the registry level, and we lose the ability to easily return it to service, but it is not yet available for other people to register.  This is known as the “Redemption Period”.   To restore a domain during this window there is significantly more work and fees involved.  The length of the Redemption Period and the associated Restore fee is set by each TLD registrar, but in general the fees are 5 to 10x the normal registration/renewal costs.

Letting a desired domain slip into a grace or redemption period can be a troublesome and expensive proposition, and we recommend ensuring you have properly setup auto-renewal for domains you value.

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Currently we accept payments for hosting accounts using two methods:

  • Credit or Debit Cards
    • Visa
    • Mastercard
    • American Express
    • Discover
    • JCB
    • Diners Club
  • PayPal

No problem. Accounts can be be upgraded or downgraded at any time via our Client Portal.  To upgrade or downgrade a webhosting plan:

  1. Log into our Client Portal
  2. Click the “Services” Block on the main page.
  3. The portal will list all services you have active with us, simply click on the hosting account you wish to upgrade or downgrade.
  4. You’ll see a summary page for the account in question, showing some generalized usage statistics and other details about the account.  On the left hand side, click the “Upgrade/Downgrade” link under “Actions”.
  5. The system will show you all the valid plans that you can upgrade or downgrade to, along with the price of said plans.  Select the plan you wish to change to and then click “Proceed”.

The system will show you a summary of the change you are requesting, as well as any pro-rated billing change (either a credit back to your account if you are downgrading, or the prorated difference to cover the remainder of your billing cycle if  you are upgrading) and give you a choice as to how you wish to pay the difference.

Once any billing difference is resolved, your account will be automatically updated to reflect the new disk, transfer, and other account limits.

Aside from any resulting change in your billing, there is no additional fee or service charge to change your hosting plan.

Customers wishing to cancel their service can simply log into our site and submit a trouble ticket requesting the account be terminated.

Cancellation requests must be received by Pure Energy Systems at least 5 business days prior to the customers next billing date in order to guarantee that service will be terminated and the customer not billed for the next month.

We use the anniversary method of billing cycles. If you start your account on say, the 15th of the month, you will be billed at that time for one month’s service. That payment will cover your hosting account from that day, until the 15th of the following month, at which time you will be billed for the second month’s worth of service.

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